Using Your Igniter Account
How to use Turnbacks
Turnbacks (when enabled*) allow you to return tickets you cannot use or share. Choose the tickets you wish to return. Igniter will maintain a history of tickets you have returned.
How to Use Vouchers
Vouchers can be managed and redeemed from your account. Access vouchers from My Orders or a receipt. After selecting 'Vouchers' How to use Vouchers when purchasing tickets It will show below which vouchers have been applied. You can then select 'Find ...
How to Accept a Season Ticket Offer
You may have more than one offer in your account at any given time. You can purchase some or all tickets when you are ready. Access your offers by selecting the 'Pending Offers' Tab.
Season Ticket Management
You can use your OneTicket Passes or Single Event tickets for the same event but not both.
Accessing your Mobile Wallet Passes
Install OneTicket Passes or Single Event Tickets directly to your mobile device for easier entry to the event. You may find it easier to add to your Apple/Google Wallet by accessing your account and tickets directly from your mobile device. We ...
Using the Ticket Manager
From the Account Overview or My Orders pages, locate any of your orders and click on the Ticket link. Here you can access your mobile wallet passes or download your tickets as a PDF. Passes and Tickets can be: Downloaded as mobile wallet passes ...
Account Overview
Once logged in, you will have access to a number of functions with important information located on the Account Overview page.
How to Access your Account
On your favorite team's ticket portal, select 'My Account' Use the Forgot Password link and enter your email address. You will receive an email with instructions on how to reset your password. Be sure to check your junk or spam folders if you do not ...
How To Share Tickets and Receive Shared Tickets
You can share your tickets by logging into your account, and going to the "Tickets" page for your order, and opening the "Share Tickets" link above the download column of the tickets table. Once here, you can select the tickets you want to share, and ...
I Need To Reset My Password
You can reset your password by: 1. Using the "Forgot Password" link on the "My Account" login page 2. Or, by filling out the password form under "Edit Account Details" if you are already logged in.