Knowledge Base
Igniter Pro Ticket Buyers
Recent Articles
How to use Turnbacks
Turnbacks (when enabled*) allow you to return tickets you cannot use or share. Choose the tickets you wish to return. Igniter will maintain a history of tickets you have returned.How to Use Vouchers
Vouchers can be managed and redeemed from your account. Access vouchers from My Orders or a receipt. After selecting 'Vouchers' How to use Vouchers when purchasing tickets It will show below which vouchers have been applied. You can then select 'Find ...How to Accept a Season Ticket Offer
You may have more than one offer in your account at any given time. You can purchase some or all tickets when you are ready. Access your offers by selecting the 'Pending Offers' Tab.Season Ticket Management
You can use your OneTicket Passes or Single Event tickets for the same event but not both.Accessing your Tickets from the Receipt
The Receipt page has several options for accessing tickets. Use the Manage and Share link to access Season Tickets or single game tickets from Ticket Packages. Single Event orders contain tickets for specific events only. Package orders contain the ...
Popular Articles
How can I download my tickets?
Option 1: From your receipt Tickets are attached to your emailed receipt in PDF and WalletPass formats. Option 2: From your account 1) In the top menu, select "My account" 2) Use the email address you used when placing the order. You can recover your ...My tickets have someone else's name on them.
If your tickets have a printed name on them, the name printed will be the same as the purchaser's. Tickets do not have to be in your name to use them.I have lost or misplaced my tickets!
At any time you may re-download or re-print your tickets from your account. Here is how.I Need To Reset My Password
You can reset your password by: 1. Using the "Forgot Password" link on the "My Account" login page 2. Or, by filling out the password form under "Edit Account Details" if you are already logged in.How To Share Tickets and Receive Shared Tickets
You can share your tickets by logging into your account, and going to the "Tickets" page for your order, and opening the "Share Tickets" link above the download column of the tickets table. Once here, you can select the tickets you want to share, and ...